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SHIPPING & DELIVERY
If you do not receive your order within the estimated delivery time, please contact our Customer Service Team. Lost shipments will be reshipped to you without extra handling or shipping fees.
Returns and Exchanges
If you're dissatisfied with a purchase from Fulljion, you can send it back to us within 15 days for an exchange or return. The issue can be size or color or anything at all. Your satisfaction is our concern, so if for any reason you're unhappy with a product, you can talk to us.
Fulljion stands behind the quality of our products. If you receive items that are defective or with flaws, from a small hole or tear to a broken thread or seam, please let us know and we'll arrange for a free return or replacement item.
Store Credit Refund
For convenience, we issue refunds in Fulljion Credit, which will be credited to your Fulljion account immediately. Fulljion Credit can be applied on your next purchase.
Our Customer Service Team is always ready to assist you with any questions or concerns. We're sometimes busy, especially during peak shopping seasons, but if you send us an email, we'll reply within 2 business days.
Contact our CEO
If our Customer Service Team is unable to resolve an issue, or if you have suggestions or concerns about our service, you may contact our Manger, Eric,Wen. He's always open to hearing from you.